Privacy Policy

Last updated: January 2025

Introduction

KnowCore ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our knowledge management platform.

Information We Collect

Account Information

When you create an account, we collect your email address, name, and optional profile picture. This information is used to identify you and provide access to the platform.

Demo Request Information

If you request a demo, we collect your company name, email address, phone number (optional), and any message you provide. This helps us understand your needs and contact you about our services.

Content You Provide

Our platform allows you to upload documents, conduct interviews, and create knowledge bases. This content is stored securely and is only accessible to authorized users within your organization.

Usage Data

We automatically collect information about how you interact with our platform, including API usage, feature access, and performance metrics. This helps us improve our services.

How We Use Your Information

  • Provide, maintain, and improve our services
  • Process your requests and transactions
  • Send you technical notices and support messages
  • Respond to your comments and questions
  • Analyze usage patterns to enhance user experience
  • Protect against fraudulent or unauthorized activity

Third-Party Services

We use trusted third-party services to operate our platform:

  • Supabase - Database hosting and user authentication
  • OpenAI - AI-powered features and text processing
  • Pinecone - Vector database for knowledge retrieval

These services have their own privacy policies and security measures. We only share the minimum data necessary for these services to function.

Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption in transit and at rest, access controls, and regular security assessments. Your organization's data is isolated from other organizations through row-level security policies.

Your Rights

Depending on your location, you may have the following rights:

  • Access and receive a copy of your personal data
  • Correct inaccurate personal data
  • Request deletion of your personal data
  • Object to or restrict processing of your data
  • Data portability

Data Retention

We retain your information for as long as your account is active or as needed to provide services. If you delete your account, we will delete or anonymize your personal data within a reasonable timeframe, unless we are required to retain it for legal purposes.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at privacy@knowcore.ai